Whether you have your own construction drawings or you are just beginning to think about your project, you can find answers to all of your questions at Custom Kitchens by John Wilkins.
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- We Invite You To Visit Our Showroom
First, we ask you to visit our showroom to browse our displays & slide show portfolio presentation. This will give you a clear idea of the quality & scope of our projects & services. We will then provide you with a free Project Planning Outline that will help guide you through the design decision process.
- In-Home Consultation
Next we make an appointment to visit your home to look at your project. Any photos from magazines, lists of wants & needs are helpful at this time to give us a clear & concise direction you'd like to take your project. We would then discuss the scope & budget with you at this time.
- Design Agreement
If you'd like to proceed with us, we would then sign a Design Retainer Agreement to start the process of design, consultation & estimating for an hourly negotiated fee. This would include photography, measuring the existing site, designing sketches & ideas based on our consultation. A design meeting is then arranged to discuss these ideas, preliminary drawings and relevant material choices are presented. The design meeting will also include a cost estimate that is realistic with possible cost options/alternatives.
- Finalizing the Design
If our budget for your project is consistent with your goals and you decide to proceed with the project, we would then create actual architectural working drawings (floor plans, elevations, details & electrical/mechanical). We would then work together toward a contract including detailed scope of work & selections of all materials. Upon signature of contract to perform the work, the cost of the Design Retainer Agreement is credited back toward the contract price. Design is part of our service, however if you need more time to consider your project, we are compensated for our time & you would receive any copies of our original sketches or drawings.
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- Preliminary Operations
After a contract is agreed upon & signed, we immediately begin ordering materials. We obtain building permits & a detailed critical path timeline is created with a completion date to help you follow the progression of your project. The majority of the materials will have been delivered to our warehouse. All materials will be checked by our design staff & project managers before your project begins.
- Construction Phase
You neighborhood is notified & a parking plan is implemented. We help you with relocating household items & possibly set up temporary kitchen facilities for your family to use during construction. We install floor, wall & dust protection before any work begins. Lead paint abatement and hazardous waste are professionally handled by our trained & certified staff. Debris is removed & recycled from your home on a daily basis. During construction, our design staff visits the job site continually, especially during the finish stages to coordinate such things as tile & stone layout, final paint color selections & hardware placement.
- Completion and Customer Relations
We don't disappear after the last detail has been perfected & our last payment has been received. This begins our long term friendship and customer relationship. We stay in touch with our clients and monitor our installations to help us constantly improve our personal performance as well as that of the materials and products we install. As mentioned elsewhere, over half of our business over 60 years have been from repeat customers and these relationships are the best part of our company and the work that we do.